About Ontwikkelaars
Our clients rely on the software we build for them. When something goes wrong, it needs to be handled quickly and professionally. The Technical Support Engineer is the first line of trust between the client and our engineering team.
The role
As a Technical Support Engineer, you handle first and second-line support for the web applications Ontwikkelaars has built and maintains. You investigate bugs, reproduce issues in test environments, communicate clearly with clients, and coordinate with the right engineers to deliver solutions. You're the reason clients feel heard and helped.
What you'll do
- Receive, classify, and resolve support tickets from clients
- Reproduce bugs and write clear problem descriptions for the development team
- Communicate with clients on status, timeline, and resolution of reported issues
- Write internal documentation and runbooks for recurring problems
- Identify patterns in support requests that point to structural improvement opportunities
What you bring
- A technical background: you understand how web applications work (HTTP, APIs, databases)
- Excellent written communication in English (Dutch is a strong plus)
- Experience handling clients in a technical support environment
- Structured problem-solving approach: complexity makes you focused, not anxious
- Bonus: experience with tools like Intercom, Linear, Jira, or comparable support/issue trackers
What we offer
- Salary: €2,800–€4,000 per month, depending on experience
- Hardware budget: €1,000 at start
- Learning budget: €600 per year — including technical courses if you want to grow toward an engineering role
- 25 vacation days
- Fully remote with clear working hours and no on-call pressure
How to apply
Send your CV and a brief description of a technical problem you solved for a client — what was the issue, how did you approach it, and what was the outcome? Send to careers@ontwikkelaars.nl.
Department
Engineering